Frequently asked questions

1. Who can buy on THE MODERN STYLE?
2. I cannot find an interesting product shown a while ago. What has happened?
3. When can I consider the order placed?
4. How can I receive a written receipt of my order?
5. How can I check the total amount of my purchases?
6. How long does it take for the delivery?
7. How much is the transport?
8. How do you safeguard my privacy?
9. Which document does it accompany the goods?
10. What is the minimum amount required to make an order?
11. What payment methods are available?
12. Are my credit card payments secure?
13. How can I track my order?
14. What happens if my parcel has been damaged or opened / mishandled?

1. Who can buy on THE MODERN STYLE?

THE MODERN STYLE proposes articles of its catalogue to professional customers and companies in the furniture sector.
For this reason the product prices are displayed without VAT which is then added at the checkout stage.

2. I cannot find an interesting product shown a while ago. What has happened?

THE MODERN STYLE updates the catalogue daily and the products present are usually immediately available.
For this reason, some items are not shown; or sometimes, are shown only temporarily.

3. When can I consider the order placed?

The placing of the order coincides with a video message which informs you of the transaction made (credit card or bank transfer). The customer receives also another e-mail with a notice from THE MODERN STYLE which contains the details of the order placed.

4. How can I receive a written receipt of my order?

All the customers receive the summary of their order by e-mail specified at the filling of the order form.

5. How can I check the total amount of my purchases?

You can do it at any time clicking on View basket link in the upper side of the screen.
The total amount displayed does not include taxes or shipping charges.

6. How long does it take for the delivery?

The shipping management has been entrusted to TNT; the customers who have bought from themodernstyle.co.uk can receive the goods (once the order is shipped) within 2 to 10 days.

7. How much is the transport?

The delivery expenses vary depending on the destination, the weight and the volume of the goods purchased.
They are calculated automatically at the checkout stage.

8. How do you safeguard my privacy?

themodernstyle.co.uk does not track the habits of navigation (cookies) of the users and the personal details will not be widespread for advertising material and pubblicity unless allowed by you.
Read carefully how THE MODERN STYLE safeguards your privacy.

9. Which document does it accompany the goods?

The goods are always accompanied by an order summary, the invoice and the courier way bill.
By e-mail, you will receive a copy of the invoice in Adobe Acrobat PDF format.

10. What is the minimum amount required to place an order?

There's no minimum amount required.

11. What payment methods are available?

You can pay your purchases by credit card (VISA, Mastercard, AMEX) or bank transfer.

12. Are my credit card payments secure?

Your payments are secure, thanks to SSL protocol, one of the most reliable secure payment systems available on the Internet.
All of your credit card details are protected and encrypted before they are sent for processing.

13. How can I track my order?

After your order has been placed, you will receive by e-mail the notices about the stages of the order process.
After the order is dispatched, you can follow the delivery with the tracking number (e-mailed to you from THE MODERN STYLE) that the courier provides.

14. What happens if my parcel has been damaged or opened / mishandled?

For opened or damaged deliveries, do not sign for or accept the parcel. Instruct the driver to return the parcel to us.
In both cases, please contact us immediately.